Shipping policy

Processing Time

• Orders are processed within 1–3 business days (excluding weekends & holidays).
• You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Times

• Standard Shipping (U.S.): 3–7 business days
• Express Shipping (U.S.): 2–3 business days
• Rates are calculated at checkout based on your location and preferred method.

International Shipping

• We ship worldwide. Delivery times vary by destination (typically 7–14 business days).
• International orders may be subject to customs duties, taxes, or fees upon delivery. These are the responsibility of the customer.

Order Tracking

• All orders include tracking. You can follow your package directly from the email we send after shipping.

Lost or Delayed Packages

• MOTION BY CTM. is not responsible for delays caused by carriers, weather, or customs.
• If your package is lost or significantly delayed, please contact us at Motionctm@gmail.com and we’ll assist in resolving the issue.